DONATE
FAQs
Take a look through our FAQs to see if your questions have already been answered before reaching out to us to ask. If your question still isn’t answered, drop us a message via our contact form or on our socials!
General
What time does Pride Cymru 2024 start and end?
On Saturday the gates open at 12pm with entertainment from the start. We recommend that you get here early, so you don’t miss any of the action! The event finishes at 10.30pm with the last entry by 9.30pm.
On Sunday the gates open at 11am and the event finishes at 9.30pm.
Where is Pride Cymru taking place?
Pride Cymru 2024 will be taking place in and around Cardiff Castle, with a number of amazing attractions suitable for all ages.
TICKETS
Help! I haven’t received my ticket. Where is it?
Your ticket will be emailed to you in the weeks leading up to the event. If you’re having trouble finding it, please check your spam folder.
Still no ticket? Don’t worry! Just contact Ticketsellers at This email address is being protected from spambots. You need JavaScript enabled to view it. or www.theticketsellers.co.uk/contact/
Do I need to print my ticket?
No, just make sure you have the ticket ready and downloaded on your phone and you’ll be good to go. Feel free to print your tickets if you prefer to have something physical, we’re happy either way!
However, printed tickets can be easier for our teams to scan. So, if you have access to a printer, we recommend printing yours so you can get into the event as quickly and smoothly as possible.
Can I buy tickets on the door?
Yes! However the cost of the ticket on the day will be more and subject to availability depending on capacity so we can’t guarantee entry. To save time, money and to make sure you get in on the day, we recommend buying your tickets in advance.
Can I re-enter with my tickets?
No, we operate a no re-entry policy. Once you leave the site you will need to buy another ticket to come back in although we hope you won’t want to leave! This is so we can maintain a safe number of people on site at all times and comply with the terms of our licence set by the local authority.
If you do have any access needs then please contact our access team at This email address is being protected from spambots. You need JavaScript enabled to view it. who will discuss your requirements with you to ensure everyone attending can enjoy Pride.
Can children attend?
All ages are welcome!
Under 5’s go free - they don’t need a ticket.
Children’s tickets needed for 5 to 14 years old. These can only be purchased alongside a full price adult ticket. Up to two children can enter with each adult.
Children under 16 must be accompanied by an adult aged 18 or over.
Can I buy a family ticket?
We don’t offer any family tickets but adults can buy up to 2 children’s tickets (5-14 years old) each when purchasing a full price ticket for themselves. Children under 5 can enter without a ticket.
ACCESSIBILITY
We want to make the event as accessible as possible to everybody and we offer all reasonable measures to assist with your attendance and enjoyment.
At the same time, the event takes place on a large site made up of uneven surfaces, grass areas and large cobbles. Navigating around the site may prove challenging to some people. We are continually looking at ways to improve this aspect of our event site.
Accessible tickets are available for those in need of a carer or personal assistant/companion. There is a viewing platform reserved for those with specific needs and there are accessible toilets including one RevoLOOtion vehicle which has a changing bed and hoist (please bring your own sling).
If you have any questions or concerns relating to accessibility, please contact Helen and Lauren by email on This email address is being protected from spambots. You need JavaScript enabled to view it..
How do I get a Carers/PA ticket?
Buy your own ticket for your chosen days using the accessible ticket link. You will you then receive an email asking you to complete a short form to collect evidence for your Carers/PA ticket. If you require assistance with completing the form, please email Helen and Lauren on This email address is being protected from spambots. You need JavaScript enabled to view it.
What evidence do you need for a Carer/PA ticket?
We understand that everyone's needs are different and treat each person as an individual. Commonly people email the first page of their current PIP/DLA award notice, or a copy of their blue badge (both sides), or Hynt card/Access card. If you do not have any of the above, please give details on the form of any information that you feel is appropriate to express your needs for an accessible ticket.
Will I need an access wristband to access facilities?
Yes, you'll need an access wristband if you require use of the raised accessible viewing platform, accessible toilet facilities or quiet space (which is located next to the access hub).
If you purchase an accessibility ticket online, you will be given your wristband when your ticket is scanned at the entrance. If you're purchasing a ticket on the day, come to the access hub to receive your wristband.
The access hub is located in the Castle information centre, immediately to the right of the main entrance.
Where can I find assistance during the event?
Our access team will be wearing black t-shirts with a Pride Cymru logo on the front with ‘Access’ written on the back, and will be available throughout the site all weekend. Don’t worry if you can’t spot an access t-shirt though; just look for anyone with a bright coloured volunteer t-shirt with the Pride Cymru logo - these are our amazing volunteers and they’ll be happy to help!
We will also have a dedicated access area based out of the castle gift shop/information centre which will be open throughout the duration of the festival. Come and let our accessibility team know about anything you need, or just escape the hubbub and chat with the friendly volunteers!
Where is the Access entrance to the event?
Accessible ticket holders will have access to two points of entry:
- The Castle St entrance to Cardiff Castle will be the main point of entry for all attendees. There will be dedicated lanes for access customers, so waiting time will be kept to a minimum.
- The Castle Mews entrance to Bute Park, next to the National Tennis Centre will be reserved exclusively for access customers and is best suited to those who have booked accessible parking. We also recommend using this entrance if you are parking at the museum/City Hall and have bought accessible tickets.
What's the terrain like on site?
Whilst we have inherited some wonderful architecture within Cardiff Castle, this does also bring some challenges. There is a path running through the site that is largely cobbles. We have put provision in place to support those with reduced mobility. We have a selection of off-road style manual & power assisted wheelchairs as well as mobility scooters and the option of our onsite buggy (not for hire).
We have employed a team of people who will be able to help those who need it, to navigate from one end of the site to the other. We will also make sure there are sufficient privacy screens in place should you wish to transfer at either end of the site.
Can I bring food and drink with me due to allergies or conditions?
Yes, please let the security know you are an access customer. Please only bring a small amount. Drink must be no more than 500ml and must be in a sealed bottle. No cans, alcohol or glass is allowed.
Can I bring medication with me?
If you can avoid bringing any medication with you we do suggest that as we would not want you to lose it. If, however, you will need medication whilst at the event, please bring the smallest amount possible and a copy of your repeat prescription.
I can't stand for long. Will the queue be long?
As an access customer, you will have use of a separate queue lane which will involve minimal waiting.
Can I bring a chair with me?
As an access customer, you can bring a foldable stool/chair into the event. If asked, please advise security that you are an access customer.
Can I leave to take medication and come back?
Yes, as an access customer, you will be allowed to leave site and re-enter.
How will they know I'm an access customer?
If you've purchased an accessibility ticket online, you will receive an access wristband when your ticket is scanned. If you're purchasing a ticket on the day, when you arrive please make your way to the access area, located within the information centre of the castle. There you will be given an access wristband to let volunteers and security know you have an access need.
Will there be accessible toilets or changing places?
Yes there will be accessible portaloos around the site, as well as the RevoLOOtion vehicle (previously Mobiloo).
Is there accessible parking?
There is limited accessible parking available to our customers with blue badges only. This is booked via the form you will receive when you purchase your accessible ticket.
There is free parking for blue badge holders available nearby on museum avenue.
Can I get a Carer/PA ticket on the day?
Yes, please bring your evidence of need with you such as your PIP award notice, then come to the access area to get your wristband. We encourage pre-booking your ticket so that we can answer any questions, and so that you do not have to carry important information with you.
Will there be BSL available?
Yes, both stages will once again be covered by our BSL team. There will also be an interpreter available at the gates, on the parade, and in the family area. If you require a BSL interpreter, please approach a volunteer who will arrange one for you.
Is there a quiet area onsite?
Yes, this year the quiet area is inside the castle information centre within the castle grounds right next to the main entrance. This is right next to the access hub where you can get your access wristbands.
ON THE DAY
Can I bring my dog?
Dogs are permitted at Pride Cymru 2024, however we strongly recommend that you leave your four legged friends at home as there will be loud noises and large crowds which may scare animals. Dogs must be kept on a short lead at all times and please clean up immediately if your dog fouls. Bins are located around the site. If your dog is causing a nuisance or is a threat to other visitors, you will be asked to leave.
Dogs will not be permitted into the demarcated children’s area within the Castle Mews and only one dog is permitted per person.
Can I bring my own food and drink with me?
You can bring non-alcoholic drinks in, but only in sealed, plastic containers of 500ml or less.
No hot food or large picnic hampers. Any exception to this needed for dietary requirements can be discussed in advance with our access team - This email address is being protected from spambots. You need JavaScript enabled to view it..
None of the following items are allowed to be brought into the event:
- Alcohol
- Sharp objects (including knives, cutlery etc)
- Glass bottles (including perfume)
- Cans
- Barbecues
Your bags will be checked as you enter and prohibited items will be confiscated. This list is not exhaustive, full list of prohibited items will be displayed on entry gates.
Is there a limit to bag size when I go in?
We strongly recommend you pack as light as you can. Your bag will be searched before you come in so the smaller the bag, the quicker you’ll get into the event. All bags will be tagged by security once searched. No suitcases or large holdalls please.
What cannot be brought into the event?
The following items are prohibited and CANNOT be brought into the event.
- Alcohol
- Drugs
- Medicines without a prescription or justification
- Soft drinks in containers over 500ml or unsealed
- Cans or Metal Bottles
- Glass bottles (including perfume bottles)
- Knives, Syringes & Scalpels
- Barbecues
- Large Bags
- Luggage
- Spray cans (including sun cream aerosol sprays)
- Lasers
- Selfie sticks
- Flares & Pyrotechnics
- Explosives, Signalling Devices, Smoking Devices
What happens if I bring alcohol/drugs in?
Alcohol and illegal drugs are 100% prohibited. Your bags will be searched on entry and any alcohol found will be confiscated. There will be bars on site where you can purchase drinks, but please drink responsibly. Anyone found with illegal substances will be refused entry with no refund.
Pride Cymru is a safe space and we ask everyone to be considerate of all attendees.
We operate a Challenge 25 policy and any under 18s found to be consuming alcohol may be removed from site.
Where can I park?
We recommend getting to Cardiff by public transport wherever possible. If you need to come by car, make sure you are aware of the road closures in place over the weekend.
It is recommended that you park in and around the law cours and the National Museum of Wales. Please note that this is pay and display parking, not operated by Pride Cymru. Pride Cymru will not be held responsible for any damage or loss to vehicles parked at this location.
You can find a list of car parks in the city centre here - https://www.visitcardiff.com/visitor-info/car-parks/
PARADE
What time does the parade start?
The parade will start at 11am from Castle Street - but please do arrive early to allow our team plenty of time to get everyone ready. Any groups that have pre registered will be contacted in advance of the event with information about arrival.
How long is the route and how long will it take?
This year’s route is approx 1.4 miles long and we anticipate 1.5 to 2 hours to complete.
Can I take part with accessibility needs?
Absolutely! We want the parade to be an inclusive event. The parade route is wheelchair friendly and a full map of the route will be available ahead of the event.
If you have any additional needs and would like to take part, please get in touch with our access team at This email address is being protected from spambots. You need JavaScript enabled to view it..
Can children join in the parade? Do I need to register them?
Yes, of course - the more the merrier! To ensure the health and safety of you and your little ones, please make sure you register your children when you register yourself, regardless of age.
Do I need to pay to enter the parade?
Nope! The parade is totally free for individuals to walk in. If you can, we suggest making a £2 per person donation here, but this is voluntary. Donations raised will go towards supporting future parades and other Pride Cymru projects.
If you want to walk as an group (including as an organisation or business), you can find out information and costs here.
Why do you ask groups to register in advance?
The parade attracts thousands of people and registering groups in advance helps us manage the parade safely. It also allows us to make sure our diverse community is reflected in the order of the parade.
Where will my organisation/group be placed within the parade?
You will receive an email from the parade team in advance of the event, so please keep an eye on your emails for communication from us and don’t forget to check your junk emails if you don’t receive anything.
ACTS/ENTERTAINMENT
I’d like to perform / I know someone who would be great!
We are currently accepting submissions! If you are interested in performing in Pride Cymru 2024 please click here to apply.
What time do performances start?
As soon as the event site is open there will be entertainment, but different areas may have slightly different opening and closing times.
SAFETY
Will I feel safe?
Pride Cymru is a safe space for our community to celebrate diversity and equality, and we expect attendees of all of our events to embrace and respect this. Pride work with our event delivery partners during all stages of our planning, ensuring that the event is a safe experience for all.
Violent, threatening, or offensive behaviour of any kind will not be tolerated whether it’s against staff, volunteers, parade participants, market stall holders, security personnel or members of the public.
We will not tolerate any individual or group engaged in offensive behaviour or using any signage targeting an individual on grounds of their sexuality, gender, gender identity, race, age, nationality, disability, appearance, religion or any other protected characteristic.
If you witness or are made aware of any incident or behaviour that goes against the expected behaviour set out above, please inform a member of security staff or one of our volunteers.
For your safety we have event CCTV which is monitored and recorded. Anyone found to be harassing, being abusive or infringing on the bodily integrity of other participants or acting in a manner which goes against any of the above things that Pride Cymru stands for, will be asked to leave and, depending on the behaviour, may be referred to the Police.
